Customers can return products purchased on Médis within 30 days from the date of delivery. If you wish to initiate a return, please contact the seller within the specified timeframe.

Upon receiving a return request, sellers are required to acknowledge and respond to the request within 2 business days.

For eligible returns, sellers must provide customers with a return shipping label (URL) to facilitate the return process. Please note that the return shipping cost is the responsibility of the customer.

To be eligible for a return, the product must be in its original condition and packaging, unused, and free from any signs of damage or wear

Once the returned item is received and inspected by the seller, a refund will be initiated. The refund amount will be issued to the original payment method used during the purchase.

Certain product types, such as luxury items, may have their own specific return policies, which will be clearly outlined in the product description. Please review the product page for any special return instructions related to luxury items.

• Contact the Seller: If you wish to return an item, please reach out to the seller within 30 days of receiving the product. Provide them with the necessary details, including the order number and reason for return.

• Seller's Response: The seller will respond to your return request within 2 business days and provide you with a return shipping label (URL) if the return is eligible.

• Package the Item: Safely package the product in its original condition and packaging. Attach the return shipping label provided by the seller.

• Ship the Item: Ship the item back to the seller using the provided return shipping label. Please ensure that the package is securely sealed and that the shipping label is clearly visible.

• Refund: Once the seller receives the returned item and confirms its condition, a refund will be initiated, and you will receive the refund to your original payment method.